arena21 are experts in attracting and retaining the very best people from high-end service backgrounds such as top hotels and airlines – providing a career for front of house service professionals.

Attracting Talent

arena21 is an employer of choice through our ability to establish careers for front of house professionals. We provide high quality corporate benefits, including contributory pensions and healthcare. We offer a superior array of front of house learning and development opportunities with over 15 in-house courses.

Many of our employees have started with us as a Team Member and have steadily progressed into managerial positions. In fact, the vast majority of our
head-office employees are the product of promotion from within arena21.

If you are a potential employee that is looking for a rewarding and exciting career in ‘front of house’- look no further.

Recruitment Process

We are always looking for potential employees who have a passion for service and a commitment to excellence. Whilst many of our employees may come from luxury service backgrounds, arena21 Learning is superb at nurturing and developing talent. If you possess good communication and problem-solving skills – and you are a pro-active and customer-service orientated professional then, arena21 could be the perfect ‘home’ for you!

Our employees are our product and therefore we and the service we provide is only as good as our employees. We conduct all our own recruitment so that we can get to personally know our future talent. This emphasises our pledge of honesty and transparency so that potential new employees understand what is expected of them from the very onset.

Growing Talent

Our ability to develop our employees throughout their career is the key to our success. Our front of house academy – arena21Learning – therefore lies at the heart of our organisation.

As the pioneer of front of house training at the turn of the century, arena21Learning has grown to a team of 12 learning and development specialists. arena21Learning (formerly the arena21 academy) provides our employees with the very best bespoke development and coaching opportunities. We equip our employees with the tools and knowledge to enable them to excel in their chosen profession. It is our carefully thought-out approach to employee development that helps engage, motivate and support our people.

arena21Learning supports our employees throughout their career – at all levels. For example, through our partnership with Sheffield Hallam University we are able to offer specialist diploma courses for senior front of house managers.

Potential Career Paths

A career at the front of house with us offers considerable variety, fun, and opportunities. Some may equate ‘front of house’ with simply reception or hospitality. However, we offer a broad variety of opportunities at all levels: many of our account managers, for example, joined arena21 as Team Members. The front of house offers an exciting and stimulating environment. Many of our client sites welcome top industry business people, with VIP’s as regular visitors, and media attention not an unusual occurrence.

Whether your career plans include exploring management or non-management positions in different areas of our business, we offer a range of career paths to help you realise your personal aspirations and achieve your full potential. For further information on developing a career at arena21, please visit the section Careers.

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